Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 28, 2024 - 02:00 EDT
Scheduled
We would like to inform you that Interac will be conducting scheduled network maintenance on Sunday July 28, 2024. This will have an impact on all financial institutions that utilize their services.
The maintenance is anticipated to last approximately 4 hours from 2:00 am EST to 6:00 am EST during which time there will two separate three (3) minute downtimes.
Service Impact (Deposits) During each three minute downtime period, Merchants will experience delays during the above window where transactions remain in 'initiated' status rather than an immediate 'success' or 'failure'. For the end customer, this will appear as an intermittent ability to complete a deposit via Interac or a lag in their funds being credited to their online account.
Service Impact (Withdrawals) During each three minute downtime period, the final payment process by the bank will either fail or be delayed. In the case of a delayed withdrawal, customers will likely not see the withdrawn funds in their bank account until full service resumes. Merchants will also then receive a successful API callback response for payout requests once funds reach the customer's bank account.