All Systems Operational

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Welcome to ParamountCommerce's home for incident reporting and maintenance schedules. Subscribe to receive notifications.

Uptime over the past 90 days. View historical uptime.
INTERAC® Operational
90 days ago
99.98 % uptime
Today
iDebit Operational
90 days ago
100.0 % uptime
Today
INSTADEBIT Operational
90 days ago
100.0 % uptime
Today
Instant Payments (Citadel) Operational
90 days ago
100.0 % uptime
Today
REMIT Operational
90 days ago
100.0 % uptime
Today
IBT CA Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 26, 2023

No incidents reported today.

Sep 25, 2023

No incidents reported.

Sep 24, 2023
Scheduled Maintenance - Interac Services
Completed - The scheduled maintenance has been completed.
Sep 24, 06:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 02:00 EDT
Update - Clarification on upcoming maintenance window

The scheduled maintenance on Sunday, 24th September, is an Interac system-wide update whilst they complete their annual Disaster Recovery (DR) testing. This will have an impact on all financial institutions that utilize their services.

The DR test is planned for Sunday, September 24, 2023, and is anticipated to last approximately 4 hours from 2:00 am EST to 6:00 am EST.

Service Impact (Deposits):

Merchants may experience intermittent delays during the above window where transactions remain in 'initiated' status rather than an immediate 'success' or 'failure'. For the end customer, this could manifest as an intermittent ability to complete a deposit via Interac or a lag in the appearance of the deposit amount in their account balance.

Service Impact (Withdrawals):

Payouts will continue to be processed as usual. However, the final payment process by the bank may be delayed. Customers will likely not see the withdrawn funds in their bank account until shortly after the queue clears once full service is expected to resume at 6:00 am EST. Merchants will receive a successful API callback response for payout requests once funds reach the customer’s bank account.

Recommended Actions:

Prepare for potential brief interruptions in service.
Monitor our service status page for real-time updates: https://status.paramountcommerce.com/

We regret any inconvenience or confusion our previous communication may have caused. We value your understanding as Interac undertakes these essential measures to ensure the resilience and reliability of their systems.

Should you have any questions or require further clarification, please do not hesitate to contact our Support team.
Sep 22, 15:46 EDT
Update - .
Sep 22, 13:30 EDT
Scheduled - .
Sep 22, 12:52 EDT
Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

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