All Systems Operational

About This Site

Welcome to Paramount Commerce's home for incident reporting and maintenance schedules. Subscribe to receive notifications.

Uptime over the past 90 days. View historical uptime.
INTERAC® Operational
90 days ago
100.0 % uptime
Today
INSTADEBIT Operational
90 days ago
100.0 % uptime
Today
Instant Bank Transfer Operational
90 days ago
100.0 % uptime
Today
Email and Chat Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 5, 2026

No incidents reported today.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

Interac Scheduled Maintenance Notice – Interac Firewall OS Patching
Completed - The scheduled maintenance has been completed.
Jul 26, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 02:00 EDT
Scheduled - We would like to inform you that Interac will perform scheduled Firewall OS Patching maintenance on Sunday, July 26, 2026. This maintenance will affect financial institutions utilizing VPN tunnel connectivity with Interac services and is anticipated to last approximately 5 hours from 1:00 am Eastern to 6:00 am Eastern.

Maintenance Schedule:
Date: Sunday, July 26, 2026
Time: 2:00 am to 4:00 am Eastern (outage window)
Duration: Approximately 40 minutes of outage within the change window (due to firewall failover activity)

Service Impact (Deposits): During the maintenance window, merchants may experience delays as transactions may remain in the 'initiated' status instead of an immediate 'success' or 'failure'. Customers may notice intermittent difficulties in completing deposits via Interac or a delay in funds being credited to their online accounts. This is due to the temporary interruption in e-Transfer network connectivity caused by the firewall failover activity.

Service Impact (Withdrawals): The final payment process by banks may be delayed during the maintenance period. Customers may not see the withdrawn funds reflected in their bank accounts until full service resumes. Merchants will receive a successful API callback response for payout requests once funds are successfully credited to the customer's bank account.

Recommended Actions:
- Prepare for potential brief interruptions in service during the 2:00 am to 4:00 am Eastern window.
- Monitor our service status page for real-time updates.

We apologize for any inconvenience this scheduled maintenance may cause. Thank you for your understanding and cooperation.
Jul 21, 15:13 EDT

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage