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INTERAC® Operational
90 days ago
100.0 % uptime
Today
INSTADEBIT Operational
90 days ago
100.0 % uptime
Today
IBT CA Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance - Interac Services Jun 28, 2024 02:00-06:00 EDT
We would like to inform you that Interac will be conducting scheduled network maintenance on Friday June 28, 2024. This will have an impact on all financial institutions that utilize their services.

The maintenance is anticipated to last approximately 4 hours from 2:00 am EST to 6:00 am EST during which time there will two separate three minute downtimes.

Service Impact (Deposits)
During each three minute downtime period, Merchants will experience delays during the above window where transactions remain in 'initiated' status rather than an immediate 'success' or 'failure'. For the end customer, this will appear as an intermittent ability to complete a deposit via Interac or a lag in their funds being credited to their online account.

Service Impact (Withdrawals)
During each three minute downtime period, the final payment process by the bank will either fail or be delayed. In the case of a delayed withdrawal, customers will likely not see the withdrawn funds in their bank account until full service resumes. Merchants will also then receive a successful API callback response for payout requests once funds reach the customer's bank account.

Posted on Jun 19, 2024 - 14:08 EDT
Past Incidents
Jun 20, 2024

No incidents reported today.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Resolved - We are pleased to inform you that the Instadebit transactions are now being processed successfully, and our services have returned to normal operation.

Thank you for your patience and understanding during this time.

Jun 13, 14:16 EDT
Monitoring - We are pleased to inform that we have started to see transactions being processed successfully with no further errors so far. Our team is actively monitoring the situation to ensure full recovery.

Thank you for your patience and understanding as we work through this.

Jun 13, 13:36 EDT
Investigating - We are currently experiencing intermittent processing issues with Instadebit. Some transactions are being rejected due to an IP error. Our team is actively working to resolve this issue as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Thank you for your continued support.

Sincerely,
Paramount Support team

Jun 13, 13:20 EDT
Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024
Completed - The scheduled maintenance has been completed.
Jun 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 02:00 EDT
Update - Interac will be undergoing scheduled maintenance during this time.
May 22, 12:55 EDT
Scheduled - We would like to inform you that Interac will perform its annual Disaster Recovery (DR) testing on Sunday, June 9, 2024. This maintenance will affect all financial institutions that utilize their services.

Maintenance Schedule:
Date: Sunday, June 9, 2024
Time: 2:00 am EST to 2:45 am EST and 4:00 am EST to 4:45 am EST
Duration: Approximately 90 minutes in total

Service Impact (Deposits): During the maintenance window, merchants may experience delays as transactions may remain in the 'initiated' status instead of an immediate 'success' or 'failure'. Customers may notice intermittent difficulties in completing deposits via Interac or a delay in funds being credited to their online accounts. This is due to the temporary halt in e-transfer traffic by Interac.

Service Impact (Withdrawals): The final payment process by banks will be delayed during the maintenance period. Customers may not see the withdrawn funds reflected in their bank accounts until full service resumes. Merchants will receive a successful API callback response for payout requests once funds are successfully credited to the customer’s bank account.

Recommended Actions:
Prepare for potential brief interruptions in service.
Monitor our service status page for real-time updates.

We apologize for any inconvenience this scheduled maintenance may cause. Thank you for your understanding and cooperation.

May 8, 16:33 EDT
Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.