We are pleased to confirm that the issue has been resolved as of 9:25 Eastern. We are continuing to closely monitor the overall transaction volume and can confirm that authorization rates have remained stable since the recovery. The Interac team is actively working to resolve the backlog of pending transactions impacted during the service disruption window, and these will be processed accordingly. Thank you for your continued patience and understanding during this time.
Posted May 20, 2026 - 19:00 EDT
Monitoring
We are continuing to closely monitor the overall transaction volume and can confirm that authorization rates have remained stable since the recovery.
We are actively working with our banking partners and Interac to resolve the backlog of pending transactions impacted during the service disruption window.
Thank you for your continued patience and understanding during this time.
Posted May 20, 2026 - 16:21 EDT
Identified
We have observed that Interac’s systems has started to recover. Transactions initiated since 09:35 AM EST are completing successfully for both deposits and withdrawals.
We are continuing to monitor activity closely and are actively working to resolve the backlog of pending transactions.
Thank you for your continued patience during this time.
Posted May 20, 2026 - 10:00 EDT
Update
We are continuing to investigate this issue.
Posted May 20, 2026 - 09:17 EDT
Investigating
We are currently experiencing a minor service issue with Interac that is affecting deposits and withdrawals.
We appreciate your patience and understanding during this time. Our team has pinpointed the issue to Interac's system and is working in close communication with our banking partners and Interac to resolve this as quickly as possible.
We are actively monitoring the situation and will provide you with an update as soon as we have more information.