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INTERAC®
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INSTADEBIT
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Instant Bank Transfer
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Scheduled Maintenance
Scheduled Maintenance - Interac Services Jun 22, 2025 00:00-06:00 EDT
Update -
We would like to inform you that Interac will perform its annual Disaster Recovery (DR) testing on Sunday, June 22, 2025. This maintenance will affect all financial institutions that utilize their services and is anticipated to last approximately 6 hours from 00:00 am Eastern to 6:00 am Eastern.
Maintenance Schedule:
Date: Sunday, June 22, 2025
Time: 2:00 am to 2:45 am Eastern and 4:00 am to 4:45 am Eastern
Duration: Approximately 90 minutes in total
Service Impact (Deposits): During the maintenance window, merchants may experience delays as transactions may remain in the 'initiated' status instead of an immediate 'success' or 'failure'. Customers may notice intermittent difficulties in completing deposits via Interac or a delay in funds being credited to their online accounts. This is due to the temporary halt in e-transfer traffic by Interac.
Service Impact (Withdrawals): The final payment process by banks will be delayed during the maintenance period. Customers may not see the withdrawn funds reflected in their bank accounts until full service resumes. Merchants will receive a successful API callback response for payout requests once funds are successfully credited to the customer's bank account.
Recommended Actions:
Prepare for potential brief interruptions in service.
Monitor our service status page for real-time updates.
We apologize for any inconvenience this scheduled maintenance may cause. Thank you for your understanding and cooperation.
May 09, 2025 - 17:20 EDT
Maintenance Schedule:
Date: Sunday, June 22, 2025
Time: 2:00 am to 2:45 am Eastern and 4:00 am to 4:45 am Eastern
Duration: Approximately 90 minutes in total
Service Impact (Deposits): During the maintenance window, merchants may experience delays as transactions may remain in the 'initiated' status instead of an immediate 'success' or 'failure'. Customers may notice intermittent difficulties in completing deposits via Interac or a delay in funds being credited to their online accounts. This is due to the temporary halt in e-transfer traffic by Interac.
Service Impact (Withdrawals): The final payment process by banks will be delayed during the maintenance period. Customers may not see the withdrawn funds reflected in their bank accounts until full service resumes. Merchants will receive a successful API callback response for payout requests once funds are successfully credited to the customer's bank account.
Recommended Actions:
Prepare for potential brief interruptions in service.
Monitor our service status page for real-time updates.
We apologize for any inconvenience this scheduled maintenance may cause. Thank you for your understanding and cooperation.
May 09, 2025 - 17:20 EDT
Scheduled -
We would like to inform you that Interac will perform its annual Disaster Recovery (DR) testing on Sunday, June 22, 2025. This maintenance will affect all financial institutions that utilize their services and is anticipated to last approximately 6 hours from 00:00 am Eastern to 6:00 am Eastern.
Maintenance Schedule:
Date: Sunday, June 22, 2025
Time: 2:00 am to 2:45 am Eastern and 4:00 am to 4:45 am Eastern
Duration: Approximately 90 minutes in total
Service Impact (Deposits): During the maintenance window, merchants may experience delays as transactions may remain in the 'initiated' status instead of an immediate 'success' or 'failure'. Customers may notice intermittent difficulties in completing deposits via Interac or a delay in funds being credited to their online accounts. This is due to the temporary halt in e-transfer traffic by Interac.
Service Impact (Withdrawals): The final payment process by banks will be delayed during the maintenance period. Customers may not see the withdrawn funds reflected in their bank accounts until full service resumes. Merchants will receive a successful API callback response for payout requests once funds are successfully credited to the customer's bank account.
Recommended Actions:
Prepare for potential brief interruptions in service.
Monitor our service status page for real-time updates.
We apologize for any inconvenience this scheduled maintenance may cause. Thank you for your understanding and cooperation.
May 08, 2025 - 15:28 EDT
Maintenance Schedule:
Date: Sunday, June 22, 2025
Time: 2:00 am to 2:45 am Eastern and 4:00 am to 4:45 am Eastern
Duration: Approximately 90 minutes in total
Service Impact (Deposits): During the maintenance window, merchants may experience delays as transactions may remain in the 'initiated' status instead of an immediate 'success' or 'failure'. Customers may notice intermittent difficulties in completing deposits via Interac or a delay in funds being credited to their online accounts. This is due to the temporary halt in e-transfer traffic by Interac.
Service Impact (Withdrawals): The final payment process by banks will be delayed during the maintenance period. Customers may not see the withdrawn funds reflected in their bank accounts until full service resumes. Merchants will receive a successful API callback response for payout requests once funds are successfully credited to the customer's bank account.
Recommended Actions:
Prepare for potential brief interruptions in service.
Monitor our service status page for real-time updates.
We apologize for any inconvenience this scheduled maintenance may cause. Thank you for your understanding and cooperation.
May 08, 2025 - 15:28 EDT