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Scheduled Maintenance
Scheduled Maintenance - Interac Services
May 26, 2024 02:00-06:00 EDT
We would like to inform you that Interac will perform its annual Disaster Recovery (DR) testing on Sunday, May 26, 2024. This maintenance will affect all financial institutions that utilize their services.
Maintenance Schedule:
Date: Sunday, May 26, 2024
Time: 2:00 am EST to 2:45 am EST and 4:00 am EST to 4:45 am EST
Duration: Approximately 90 minutes in total
Service Impact (Deposits): During the maintenance window, merchants may experience delays as transactions may remain in the 'initiated' status instead of an immediate 'success' or 'failure'. Customers may notice intermittent difficulties in completing deposits via Interac or a delay in funds being credited to their online accounts. This is due to the temporary halt in e-transfer traffic by Interac.
Service Impact (Withdrawals): The final payment process by banks will be delayed during the maintenance period. Customers may not see the withdrawn funds reflected in their bank accounts until full service resumes. Merchants will receive a successful API callback response for payout requests once funds are successfully credited to the customer’s bank account.
Recommended Actions:
Prepare for potential brief interruptions in service.
Monitor our service status page for real-time updates.
We apologize for any inconvenience this scheduled maintenance may cause. Thank you for your understanding and cooperation.
Posted on May 08, 2024 - 16:33 EDT
Maintenance Schedule:
Date: Sunday, May 26, 2024
Time: 2:00 am EST to 2:45 am EST and 4:00 am EST to 4:45 am EST
Duration: Approximately 90 minutes in total
Service Impact (Deposits): During the maintenance window, merchants may experience delays as transactions may remain in the 'initiated' status instead of an immediate 'success' or 'failure'. Customers may notice intermittent difficulties in completing deposits via Interac or a delay in funds being credited to their online accounts. This is due to the temporary halt in e-transfer traffic by Interac.
Service Impact (Withdrawals): The final payment process by banks will be delayed during the maintenance period. Customers may not see the withdrawn funds reflected in their bank accounts until full service resumes. Merchants will receive a successful API callback response for payout requests once funds are successfully credited to the customer’s bank account.
Recommended Actions:
Prepare for potential brief interruptions in service.
Monitor our service status page for real-time updates.
We apologize for any inconvenience this scheduled maintenance may cause. Thank you for your understanding and cooperation.
Posted on May 08, 2024 - 16:33 EDT